After some delays I am finally done with the new ticket system for issues and premium support.
For now, the ticket system will only be used for issues / bugs in myCRED and support for premium add-ons. General “how to” questions or customizations will not be accepted via this system for now but will be added later.
The next few days I will be moving over issues reported in the forum to the ticket system but if you have a topic in the forum you can post it in the ticket system as long as you add in a link to the original topic.
Premium add-on support has higher priority then the free myCRED plugin support. You can however increase the priority using Tokens.
You can always access your support tickets at https://www.mycred.me/support/my-tickets/.
Product License Changes
The product licenses have been upgraded as well. From today, any purchased product provides an annual support license instead of a license that lasts forever. Product support and updates will be free while you have a valid license. Once it has expired, you can continue to use the plugin without any restriction but no support / updates are provided.
If you have purchased a license before today (September 23 2015), your license will remain unlimited as a thank you for your support. Users who have not activated their licenses 2 years after the purchase, will however lose their license. So please make sure you do before October 1st. After that the 2 year rule will be applied to all existing buyers. I have sent out an email to each user who is affected by this.
For those who no longer want to use a premium add-on, I will be introducing a license market where you can sell your unlimited licenses to other myCRED members.
You can read more about licenses here.