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myCred Product Points are not working

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This topic contains 1 reply, has 2 voices, and was last updated by Avatar M 3 weeks, 3 days ago.

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  • #48344
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    mkp008

    I have a product with the myCred “Reward with Reward Points” box checked and 10 reward points. To test it out, I purchase it and then see if points are added to my account in the myCred log. Nothing there. The points were not added.

    #48861
    Avatar
    M

    Hi @mkp008,

    There are multiple possible reasons:
    – Did you pay with points or with an other payment gateway?
    – Did you buy with an account which is not excluded from that point type?
    – Do you have other plugins which might conflict?

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